LOVECAT

How “PINKBOX Buying service” works ?

1. Click the "KOREAN BEST BUYING SERVICE COMPANY, PINKBOX-BUYING SERVICE" and Choose the your favorite items in any shops in Korea.You can view reliable and recommended shops by PINKBOX in each category shop
2. If you found your favorite items, copy the products(items) URL and Quantities, Color and Size into the Buying quotation and send.
3. Our staff will check the items in the shops and will reply you via e-mail with estimation quotation for you.
4. If you agree with the total fee, send confirmation via e-mail, transferring total amount to our PayPal account.
5. Our staff will buy your items at same time with your payment.
6. We’ll repack properly for international shipping once all your items arrived here.
7. Our staff will send you weight and shipping cost after repack completed( if you choose deposit option)
8. You can pay the international shipping cost(if you choose deposit option)
9. We will ship the package to your delivery address.

How to fill out "BUYING SERVICE REQUEST" ?

Shipping & Handling

Shipping method :  EMS (Express Mail Service), AirMail, SAR with buyers Charge.
Shipment destiny :  Whole country that covered by Korean carrier
Shipping cost : Shipping rates used for each purchase weight different with countries and methods.
Delivery time : Your items will be dispatched within 5~10 business days for Buying service. 
Estimated shipping time(From Korea to Your place) : EMS Shipping 2~5 business days with tracking number, AirMail(SAR) Shipping 9-14 business days with tracking number
One day delivery is not available.
Please take into consideration that the products of your order may be unavailable or delayed in manufacturing due to conditions of materials or manufacturer.

Exchange / Return / Refund

Replacement or/and return of goods may not be accepted for this service business type, but, in case, you can ask replace or refund for defaults on products which included defectives on products, such as hole, broken, etc., with different with your original order in different size( on the place, way of measurement, there are 1~2 cm tolerance) , and design, much different color ( colors may appear different each screen),. Our customer service will shortly contact you upon checking on your request.
Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 15 days of the date of receipt and the ordered goods are significant difference with your original order.
For replacement, please specify the cause and your intent of replacement and apply for replacement to the customer service.
if there is a problem on the goods or in the case of replacement or return of goods by any mistake of PINKBOX, the delivery fees shall be borne by PINKBOX.
In the case of faulty goods, only replacement to the same size and/or same color is accepted, but, we are not sure its available, we will refund you in case of out of stock.

How is working Korean domestic system?

All order is placed same time with your payment by PINKBOX, and prepare for International shipping(Included Combine shipping), after Inspection and re-packing for international shipment. ( *package will be dispatched 5~10 business days after your payment cleared, other case, items status will be updated ( some of items can be delayed, due to the suppliers or items conditions)

Service fee Policy and Plan ;

Your package will be marked as "GIFT" and, marked proper value for customs declaration, if you have or want any specific value for your package, pls. let us know.

Basically, your package will be dispatched 5~10 business days after your payment cleared, other case, items status will be updated ( some of items can be delayed due to the suppliers or items conditions)
Sold out items in the middle of ordering, reported and refunded to you with sold out notice quickly.
Added items in same PO will be not effected on service fee, over 24 hours additional order will be considered as separate PO,but, could be shipped combine as request.

Service fee Policy and Plan ;

Your package will be marked as "GIFT" and, mark some proper value for customs declaration, if you have or want any specific value for your package, pls. let us know.

Basically, your package will be dispatched 5~10 business days after your payment cleared, other case, items status will be updated ( some of items can be delayed due to the suppliers or items conditions)
Sold out items in the middle of ordering, reported and refunded to you with sold out notice quickly.
Added items in same PO will be not effected on service fee, over 24 hours additional order will be considered as separate PO,but, could be shipped combine as request.

Buying Service Handling Fees

PINKBOX applies the following service fees to buying service orders.( Korean Won( herein krw))

* EMS : 3~5 business days, AirMail : 9~14 business days, SAR : 9~14 business days- You can choose best shipping method for you           
* Currency convert rate : PayPal exchange rate + PayPal fee included / Handling fee KRW9500 for less 70,000KRW as Minimum Amount,            
* No return and refund and replacement as buying service policy, except defects on the items from original orders.            
* All risk : Missing, Return of importation prohibited, Unknown, Refused, Gone away, Unclaimed of buyer side.

Pinkbox not responsible for the shopping goods,items,merchandise,which chosen by customers and any taxes,or other fees that may be imposed by import county when your order reaches
Pinkbox offer online buying and inspection service for customers,(Buying merchandise for customer's required website in Korea, Inspection for real existence, scammer of customer's required website)
Pinkbox respect for customer's taste and selection of merchandise, we, therefore, inspect the quality with color,design that confirmed merchandise by customers and remarkable defects on the merchandise(holes,broken parts), remarkable defects on the merchandise will be reported to customers before shipment.
Pinkbox has no obligation to take a return your merchandise, we offer mainly buying service for customer, all responsible for quality of the merchandise which different color/Size caused by computer screen or missed information by Shops are customers's side.
Pinkbox are not responsible for merchandise which selected by customers, We,therefore,need our customers to have a serious understanding of merchandise in the online shopping sites., Customers can ask and inquiry any question related your merchandise to Pinkbox, Pinkbox will give you information and detail for your merchandise from the shop master or descriptions in the pointed website by customers