Customer Service

Membership Infomation

All users of "PINKBOX" may use all the srvice on a free by completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase and other promotions

All member can get  by joining as member)

Order Information for Discount shop Service

Open to All, Customer, no need to sign-in, but, we recommend you join us to avoid requiring to re-enter shipping or billing addresses every time.

Order Information for Discount shop Service

The order is processed as below :
 
Step 1: Search for products
Step 2: Add on Basket
Step 3: Log-in or do non-member order
Step 4: Prepare the ordering form
Step 5: Make the payment with selected method
Step 6: Completion of order page(Order No.)
 
Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.

Payment Information

We accept PayPal / credit cards via PayPal. (No account required)/ Western Union/ Bank wire transfer
As for the payments of Western-union / Bank wire transfer, this case of methods are restricted to refund of cancellation(included partial,sold out, and any other reason which related purchasing) but, it may be replaced to reserve money as your deposit.
Bank wire transfer will be taken more time to be confirmed by Bank situation.
We recommend you Western Union

Shipping & Handling

Shipping method :  EMS (Express Mail Service), AirMail, SAR, and Sea delivery and Air Courier Service with buyers Charge.
Shipment destiny :  Whole countries that covered by Korean carrier
Shipping cost : Shipping rates used for each purchase weight different with countries and methods, pls. check Shipping cost
Delivery time : Your items will be dispatched within 3~5business days from Korea for discount shop service, other case, 5~15 business days for Shipping and Buying service. 
Estimated shipping time(From Korea to Your place) : EMS Shipping 2~5 business days with tracking number, AirMail Shipping 9-14 business days with tracking number
One day delivery is not available.
Please take into consideration that the products of your order may be unavailable or delayed in manufacturing due to conditions of materials or manufacturer.

Exchange / Return / Refund for Discount Shop and Buying service.

Replacement or/and return of goods may not be accepted for this service business type, but, in case, you can ask replace or refund for defaults on products which included defectives on products, such as hole, broken, etc., with different with your original order in different size( on the place, way of measurement, there are 1~2cm tolerence) , and design, much different color ( colors may appear different each screen),. Our customer service will shortly contact you upon checking on your request.
Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Requests for exchange/refund are accepted only if the requests are made within 15days of the date of receipt and the ordered goods are significant difference with your original order.
For replacement, please specify the cause and your intent of replacement and apply for replacement to the customer service.
if there is a problem on the goods or in the case of replacement or return of goods by any mistake of PINKBOX, the delivery fees shall be borne by PINKBOX.
In the case of faulty goods, only replacement to the same size and/or same color is accepted, but, we are not sure its available, we will refund you in case of out of stock.

Combined packing(Shipping) service : You contact the each sellers and solve Exchange/Return/Refund problems, We only count the q'ty and if we found serious problem or defect in repacking we only report you but, we will not do inspection on your items. 

Storage period and disposal for Warehouse

All packaging boxes from your sellers are kept for up to 6 months pinkbox warehouse and will be calculated from the day after the first packaging box arrives.
Packaging boxes that have passed the period shall be disposed of within 48 hours after notifying the owner of the cargo subject to disposal through member information e-mail ( It doesn't matter if an e-mail about the notification was sent or not. )

Refund for Discount shop/Buying Service
[Eligible for refund]
- Products that are out of stock
- Mis-delivered orders
- Defective products
- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)
 
 
[Refund process]
-Refund of out-of-stock products ( Product order can be sold out later or in the middle of ordering, due to the different time and suppliers condition )
*Single& muliti product order : PINKBOX will contact you via your registerd e-mail, customer can decide the payment leave it as your credit or refund. 
-Refund of mis-delivered or defective products
Please contact our Customer center for the refund request including detailed pictures of mis-delievered or defective products.
Our customer service will shortly contact you upon checking on your request.
 
 [Method of replacement & refund]
Apply for replacement or return to our customer center and follow our instruction for exchange/return/refund