Important Shipping Notice: Germany, Sweden, the Netherlands, and Romania 4 Countries (Orders Over 45 EURO)

Important Shipping Notice: Germany, Sweden, the Netherlands, and Romania (Orders Over €45)

Dear Valued PINKBOX Korea Direct Buying and Combine Shipping Service Customers,

Please be advised that due to strict EU customs regulations and updated Korea Post policies, standard postal shipping options to Germany, Sweden, the Netherlands, and Romania are currently restricted for shipments valued over €45.

Why Standard Postal Shipping Is Unavailable Over €45:

1. Strict Customs & Tax Enforcement (DDP Policy): Due to frequent returns and disputes over unpaid import duties upon arrival, customs authorities in these countries strictly enforce a system where duties and taxes for packages valued over €45 must be handled upfront under DDP (Delivered Duty Paid) terms, rather than the traditional post-arrival collection method.
2. Lack of Tax-Prepayment Agencies for Korea Post: Korea Post cannot directly prepay or settle customs duties with local European authorities on its own and relies on third-party customs clearance agencies. Because EU tariff and customs regulations change frequently, Korea Post has not yet secured a reliable partner agency to handle this process.
3. Mandatory Use of EMS Premium: Until Korea Post secures a clearance partner, all standard postal services—including Surface Mail, Airmail, and Standard EMS—are strictly suspended for packages valued over €45 to these four countries. Currently, EMS Premium (operated via express couriers such as UPS/FedEx) is the only permitted method, as the courier directly manages customs clearance and settles duties/taxes with the recipient.

What This Means for Your PINKBOX Orders & Combine Shipping:

• Packages Valued at €45 or Less: Standard postal services (Airmail, Surface Mail, Standard EMS) remain available as usual.
• Packages Valued Over €45: Surface Mail, Airmail, Standard EMS, and DDU shipping terms are unavailable. Only EMS Premium can be selected.
• Note for Combine Shipping Users: If combining multiple purchases brings the total declared value of your consolidated parcel over €45, your shipment will automatically qualify only for EMS Premium. If you wish to use standard postal options, please keep the total value of each combined box at €45 or below.
• Customs & Duties on EMS Premium: Please note that when shipping via EMS Premium, any applicable import duties, VAT, and local courier clearance fees will be billed directly to the recipient by the local courier upon delivery.

Important Warning Regarding Customs Value Declaration:

• Reasonable Value Declaration Required: Please exercise caution when declaring your package value. If a package is declared at an unrealistically low value to bypass the €45 threshold, strict customs inspections may result in shipment rejection, return to sender, seizure, or disposal by local customs authorities.
• Customer Responsibility: PINKBOX bears no responsibility or liability for any customs delays, penalties, return shipping fees, or package disposal resulting from unreasonably undervalued customs declarations. Please ensure that you declare a reasonable and appropriate value for your items.

Thank you for choosing PINKBOX Korea Direct Buying and Combine Shipping Service. If you have any questions regarding your shipment value, consolidation options, or shipping quotes, please feel free to contact us anytime before requesting dispatch.