KOREAN WAREHOUSE SERVICE that packages the products you ordered together in Korea and ships them to your place in overseas

PINKBOX COMBINE FULFILLMENT SERVICE PLAN

WHAT is Combine Fulfillment service and When combine Service is needed ?,

PINKBOX offer a Fulfillment service such warehousing, Sorting, packing, and shipping to your place.
Customers, you can make an order easily by yourself at Gmarket or yes24, and other online store(shop)where you can make your own account and shop with your payment way and ship to your order to PINKBOX Warehouse

Basically, PINKBOX keep and store all packages as arrival dated in warehouse before you submit Combine packing request (You may find your package at COMBINE INFO, in right side at the top bar, if you have local tracking number)
You submit "combine shipping request" when you want us to start to packing for shipment. (considered as packing based on package(s) in your Combine shipping)

We will sort and pack your arrived packages as your requested in the submitted Combine service Request form. (we will open your packages and send you the content's photos), and update the details of the Packing and available shipping methods after all your packages are packed.(Combine Service information URL will be sent you When all packing finished)
All of your package can be packed in one box or in multiple boxes depending on the volume or weight.

Simply, Steps
1- You made your order to your seller/Shops and ship to Korean PINKBOX warehouse here.
2- Local tracking number will be given when the order start to deliver to here
3-Sumbit Combine shipping service request in Pinkbox website when you want shipment.
4- Pinkbox, we will pick up your package(s) and sort for taking photos and send you and pack them into one or mutiple boxes and send you Packing and Payment URL.
5- You can pay the shipping service charge
6-PINKBOX will make Shipment with tracking number.

HOW to fill out "SHIPPING SERVICE REQUEST" ?

NAME : Tell us Your Name [Same as the name of the shop you ordered]
E-MAIL : Your Email and Same with your account [You can check your order status]
TOTAL ORDER PACKAGE : Pls. put your sellers(Shops) order packages,[It is same quantities with tracking numbers]
CUSTOMS CONTENT TYPE : Your package content, such as Books, Clothes, Music album. [You can leave it blank]
CUSTOMS DECLARATION : You can choose one of Options ( Sample, Gift, Merchandise)- Different Taxes could be imposed by importing country. Check your tariff policy.
CUSTOMS VALUE : Pls. let us know your package value for your customs clearance only USD, such as US$40.00 or US$80.00, We will write on your package for customs clearance.
SHIPPING METHODS : You can choose now, or later-Packing way could be different and could be delayed for packing (different weight, Size for each shipping methods)
LOCAL TRACKING NUMBER / OTHER REFERENCE : If you already have a Local tracking numbers You can let us know, or simple information about your items for our reference.

if you have any problem with sending PINKBOX Combine service request form, You can also send Email with the important title format to Pinkbox ( Important Title : Your Name, Delivery Country,Customs Value, Local Tracking
numbers)

PACKING WAYS and All RISK :

Basically, we will not touch original packing. only we removed carton Box(Cardboard box), the reasons are 1) Stained and damaged in local delivery 2) to reduce volume(size) of combined packing box. - We only replace damaged outer box to new one-we can not open or touch your contents. so, we are not responsible for missing, or broken something(check the picture carefully, if you want, let us know before packing, we will take photo more detail ), we only follow the combine request contents and customs value you submitted only. do not order fragile items such as glass or ceramic items as combine shipping service, we cannot responsible for any damage in delivery, especially Sea mail delivery, it could be a problem(even hard packing, no avoid damage in delivery, so, recommend clothes or not fragile items) - we need your information about your order before shipment in case of fragile items.

Pinkbox not responsible for the shopping goods,items,merchandise,which chosen by customers and any taxes,or other fees that may be imposed by import county when your order reaches

Notice : 2021. Jan- Most of Customs , especially USA, Eroupe, UK they make a strict on Customs value for each Items, asking detail HS.CODE and each Net weight, Unit price, we, threfore, need your attention on Customs value more

HOW to send my order to PINKBOX warehouse ?

You can add "PINKBOX Warehouse Address" to the address book of the shop or seller you are going to order, so that your shop or seller will ship your order to PINKBOX warehouse.
See here for more information.

SOME Korean online shop/seller, they don't accept my Credit card or PayPal and not eligible for membership to make order, What should I do ?

Not all Korean online shop and seller accept overseas payment methods and PayPal, but, Mostly they accept cash offering their Korean Bank account, You can transfer payment to the shop/seller using wise or similar bank transfer methods and for shop and seller where targeting domestic members only, it may be difficult to register as a member. In this case, please use PINKBOX BUYING SERVICE or use GUEST ORDER of the Shop/seller.

HOW long can I keep my packages in the warehouse Storage period of packages and Disposal Plan

All packages are kept for up to 6 months from the day after the first packages which listed in inbound status.
Packages that have passed the period shall be disposed of within 48 hours after notifying the owner of the packages subject to disposal through member information e-mail (It doesn't matter if an e-mail about the notification was sent or not.)

DO you have any Information Prohibited Items ?

In addition to common prohibited items, each country has its own list of prohibited items according to trade policies or other local conditions, which shall be communicated to other member countries through International Bureau of the Universal Postal Union. Below is prohibited items from Korea to overseas.

SHIPPING ALTERNATIVE
Lithium Battery( Mobile phone, laptop computer_ This will be shipped by Fedex with a proper Document and limited quantities.

IMPOSSIBLE items below
Lithum battery bank( Power Bank)
Spray(related to Gas)- Usually Spray container Cosmetic.
volatility Liquid alcohol inside.
Instant glue,
hair dye,
Perfume,
Perishable food,
plants, animals.
Pure gold, Coins, bank notes,Money remittances
Negotiable articles
Prohibited articles defined by UPU
Articles that may cause danger during handling process or damage, contamination to other items
Drugs or psychotropic substances
Explosive or flammable substances or other dangerous materials (paint, ink, etc.)
Obscene or nefarious articles
Processed or non-processed pure gold, silver, platinum, jewelry, etc.
Any contents prohibited by destination country for import
Animals and plants (Pine mushrooms, etc.)

WHAT is Shipping Methods Available ?

Ship all countries with available carriers, EMS, AIRMAIL, EMS Premium(UPS), SeaMail(Surface) below delivery days are in normal condition, It could be delayed more or suspended for a while suddenly without notice, due to
the unexpected policy of each countries situation [Some countries that have yet to recover normal system from COVID could be delayed 5~7 business days more]
All tracking number will be given with shipment and you can choose one of available shipping methods [Fedex / EMS Premium(UPS) / EMS / AirMail / Sea(Surface)]

* Fedex (3~5 business days from Korea to your place included 1 day for Local post from PINKBOX to Fedex Agent
* EMS Premium(UPS) (3~5 business days from Korea to your place)
* EMS (3~6 business days from Korea to your place)
* Air Mail (9~14 business days from Korea to your place)
* SeaMail(Surface) ( 50 ~70 days from Korea to your place)

All box weight will be charged heavier one between weight and volume size ( changed 15th.Dec.2020 by Korean post office)

Corrected Delivery address : If you have wrong delivery address, Especially Post code or city name, it is highly likely to be sent to other regions, and even if the address is corrected, it may take a long time for the parcel to be delivered to the corrected address, - In most countries, it is not easy to correct or change the address, especially in the United States, it is impossible to change the shipping address, so customers must check the address of the shipping destination, especially post code is the most important factor.

All risk : All shipment methods are dispatched on the condition of all risk owned by Buyer, Missing, Return of importation prohibited, Unknown, Refused, Gone away, Unclaimed of buyer side with import Taxes (PINKBOX is not responsible for the shopping goods, items, merchandise which chosen by customers and any taxes,or other fees that may be imposed by import county when your order reaches)
Return fee will be charged to buyer in case of return of EMS Premium(UPS), AirMail, Fedex, SEAMAIL delivery, due to the All risk above,so, please. check careful delivery address and customs policy in your country.
Return shipping fee(from your country to Korea) : It will be charged or abandoned by your Customs authority for All shipping methods
Re-shipping : charge on all shipping methods -You can change/switch re-shipping method and pay for re-shipping, if you want re-shipping and when the parcel returned by customs.

I am doing my Business worldwide, Can you ship to my customers in specific Country direclty ?

Sure, we can ship to your customer's country using available shipping methods, You or your customer can choose available shipping methods.

I will vist Korea and Stay for a while, can you send the packages to my Place ?

Sure, If You want delivery in Local Korea. Basically, we'PINKBOX' not accept ship in Korea Locally , but, if you have a chance to visit Korea or your friends are staying Korea so that you can get your package with you in Korea.
PRICE Plan : US$2.50/Per Packge + Toal Price (Local shipping charge + Warehouse Storge cost), Please, check more information at the bottom of Combine shipping page.

If you have any questions about PINKBOX Combine fulfillment Service, please feel free to contact us