PINKBOX Buying Service FAQ
Common questions about ordering, shipping, and payments.
If you found interesting Korean items online but the store doesn't accept your credit card/PayPal, only ships within Korea, or requires Korean communication, PINKBOX Buying Service is the solution. We also help when you want to combine packages from multiple sellers.
- Copy product URL, quantity, color, size to our Request Form.
- We email you a quotation within 1 hour (business hours).
- Pay for the order (Shipping is charged later).
- We buy, receive, pack, and ship to you.
Partially Yes. We cannot buy from Daangn (당근마켓), but we can order from Bunjang, Joonggonara, and Hellomarket ONLY if the seller accepts "Safe Payment" through the platform.
→ Check prohibited items list
We provide tracking numbers for all methods:
- EMS Premium (UPS): 3-5 business days
- Fedex: 4-6 business days
- EMS: 3-5 business days
- Airmail / K-Packet: 4-15 business days
- Seamail (Surface): 50-70 days
Simple "change of mind" returns are not accepted. However, if you receive a defective item (holes, breakage, wrong item), you can request a refund or exchange within 7 days of receipt.
Click the "Buying Service Request" button and provide:
- Your Name & Email
- Delivery Country
- Product Details: URL, Quantity, Color, Size
URL: https://shop.com/product, Qty: 2, Color: Black, Size: 240
- Handling Fee: 15% of total order amount.
- Minimum Fee: KRW 15,000 (if order is under KRW 100,000).
- Shipping Charge: Calculated based on actual weight/volume after packing.
Yes. By default, we mark packages as "GIFT". If you need a specific value declared for customs clearance, please tell us. Note that any import taxes are the buyer's responsibility.
Direct Buying Service Korea for easy, seamless purchasing and Shop Smarter with Combine Service for cost-effective, consolidated shipping solutions since 2003