Combine Service FAQ PINKBOX Warehouse, Shipping Cost Savings & More

Q. What is Combine Service and When is it needed?

PINKBOX offers a premier CombineBox Service which includes secure warehousing, condition check, photo verification, custom repacking, and international forwarding from our Korea warehouse to your global address.

You can easily shop by yourself at popular Korean online marketplaces and stores such as:

• Gmarket
• 11st
• Coupang
• YES24
• Weverse Shop
• Any Korean online store where you can create an account

At checkout, simply use your assigned PINKBOX Korean warehouse address. Once all items arrive, submit a Combine Service Request, and we will consolidate your parcels into a single sturdy export box.

Q. How to fill out "COMBINE SERVICE REQUEST"?

When filling out your request form on our website, please provide accurate details:

• NAME: Use the same name as your order account/shop.
• E-MAIL: Your active email address linked to your PINKBOX account.
• TOTAL ORDER PACKAGE: Enter the exact number of incoming seller packages (matches your tracking numbers count).
• CUSTOMS DECLARATION: Select from SAMPLE, GIFT, or Merchandise (Most customers choose "GIFT"). Check your local tariff policy.
• CUSTOMS VALUE: Declare the total value in USD (e.g., US$40.00 or US$80.00) for customs clearance.
• SHIPPING METHODS: Select your preferred courier (EMS, Airmail, FedEx, EMS Premium/UPS, Sea/Surface).
• LOCAL TRACKING NUMBER: Enter domestic Korean tracking numbers or store/seller references.

👉 Learn more about Combine Service features
👉 Step-by-step guide to filling out request forms

Q. What is the cost of using the PINKBOX CombineBox Service?

CombineBox Fee Structure: International Shipping Fee + 8.5% Handling Fee + US$2.50 Storage Fee per inbound package.

• Storage Fee: Charged per inbound package (carton/bag delivered by a seller). For example, ordering 3 items from Gmarket delivered in one box counts as 1 package ($2.50).
• Handling Fee: 8.5% of the base international shipping fee, covering unboxing, condition checks, content photos, protective bubble wrap, and vacuum sealing.
• Shipping Rate: Based on official Korean Post (EMS/Airmail) or international courier (FedEx/UPS) weight and volumetric rates. Check shipping rates here.

Q. How to send my order to the PINKBOX warehouse?

Simply add your assigned PINKBOX Korean Warehouse Address to your address book on Korean shopping sites when placing orders.

See full warehouse policy and address details here.

Q. What if a Korean online shop does not accept my overseas credit card or PayPal?

Many Korean shops accept direct bank transfers (domestic KRW accounts). You can easily transfer funds using foreign exchange apps like Wise. For domestic-only member stores, you can use our PINKBOX Buying Service or a guest checkout option if available.

Q. Where can I find the PINKBOX Korean warehouse address?

Our official warehouse address for Korean online shopping:

Q. How long can I keep my packages in the warehouse (Storage & Disposal)?

Packages are stored free of charge for up to 6 months from the date they enter inbound status. If stored past 6 months without a combine request or communication, parcels may be subject to disposal within 48 hours after email notification.

Q. What are the prohibited items for international shipping?

Strictly prohibited items include standalone power banks, aerosol spray cosmetics, volatile liquids, perfumes, perishable foods, illegal substances, and currency. Electronic devices with built-in batteries can be shipped via FedEx with proper documentation.

Check the full Prohibited Items List here.

Q. What shipping methods and delivery times are available?

We offer reliable international carriers with tracking numbers provided:

• FedEx / EMS Premium: 3-5 business days
• EMS: 3-6 business days
• Air Mail: 9-14 business days
• Sea Mail (Surface): 50-70 days

Q. How can I check if my package has arrived at the PINKBOX warehouse?

You can track your incoming parcels in real-time by checking our daily inbound warehouse report.

Check your package status in the PINKBOX Inbound Report.